TERMS AND CONDITIONS

Company Name: Inncorpora SAC

RUC: 20605538097

Address: Av. Argentina 449, Cercado de Lima – Peru

WhatsApp customer service: 933 700 910

Email: inncorporasac@gmail.com

Official website: inncorpora.com

MAIN CONDITIONS

By accessing our website and purchasing our new, used, and pre-owned products, you agree to these Terms and Conditions.

WEBSITE USE

Use of this website implies acceptance of our policies, purchase conditions, and technical support terms. INNCORPORA GROUP SAC may update this information at any time, so these terms are not fixed.

WEB PURCHASE CONFIRMATION

All purchases made through the website require mandatory communication with our official WhatsApp channel at 933 700 910.

The customer must send a message with the following information:

Full name or company name.
National Identity Document (DNI) or Taxpayer Identification Number (RUC).
Proof of payment (transfer or digital receipt issuance).
Comment indicating that payment for the equipment or accessory was made.

Once we receive the message, our customer service team will contact you within 24 hours to confirm the transaction and coordinate the delivery or shipping process if you previously cancelled.

PURCHASES AND CUSTOMER ACCEPTANCE

The customer accepts the Terms and Conditions by:

-Approve a quote

-Confirm a purchase order

-Make a full or partial payment

-Sign a document or contract

-All purchases are subject to availability and payment confirmation

SHIPPING AND COORDINATION WITH CARRIER

Para envíos a provincias o departamentos fuera de Lima, la entrega se realizará mediante coordinación directa con la empresa de transporte Shalom (RUC 20100070970), u otra .

El cliente y nosotros debemos acordar previamente:

El costo de envío y descarga de la máquina.
La hora y fecha de entrega.
Los datos del comprador (nombre completo, DNI o RUC).
Los costos y coordinación del uso de grúa, en caso de ser necesario para el levantamiento o descarga del equipo.

Clientes en Lima:

Los clientes ubicados en Lima deberán coordinar directamente con nosotros los costos, hora y disponibilidad de grúa para realizar el levantamiento o descarga del equipo en el punto de entrega acordado.

Clientes en provincia:

Para los clientes en provincia, la coordinación de grúa y costos adicionales también deberá realizarse junto con la empresa Shalom (RUC 20100070970) u otra que el cliente proporcione, con el fin de garantizar un traslado y descarga seguros del equipo.

El cliente es responsable de proporcionar información verídica y completa para garantizar una correcta entrega.

El cliente es responsable de traer su grua o bien SHALOM u otra externa, eso es a decición de el, NO SOMOS RESPONSABLES DE LA GRUA.

Una vez comprado el producto, NO HAY DEVOLUCIONES NI CAMBIOS UNA VEZ ENTREGADO EL PRODUCTO, salvo defecto verificado y detectado.

IN-STORE PURCHASES

In-person purchases at Av. Argentina 449 – Cercado de Lima allow the customer to:

Test the operation of the equipment or machine in the presence of a specialized technician or master, upon request.
Choose between different payment methods:
- Cash payment or fixed price.
- Payment in installments or initial payment, option available only for purchases in physical store.

(This promotion does not apply to online store purchases).

WARRANTY

We offer a 1 year warranty against manufacturing defects, unless the quote indicates a different period.

The warranty includes:

-Technical diagnosis

-Evaluation report

-Repair or replacement of defective parts

The warranty does not cover transportation costs, cranes, forklifts, auxiliary power, or personnel travel expenses.

When purchasing a product, the warranty varies depending on what the customer is paying for next.

-Used machinery: 3 months

-Semi-new machinery: 6 months

-New machinery: 12 months

WARRANTY AND TRANSFER CONDITIONS

For warranty service, the customer must send the equipment to our facilities:

Av. Argentina 449, Int. 1 and 2, Cercado de Lima – Peru

Conditions:

Shipping with prepaid postage (freight collect is not accepted).

The customer covers the round-trip shipping costs.

INCORPORA GROUP SAC is not responsible for damages caused by carriers.

For large equipment, a technician can visit the customer's premises, with travel and transportation costs to be borne by the customer.

CANCELLATION OF WARRANTY

The warranty is void if:

The equipment was handled by unauthorized personnel.

The failure is not reported within 24 business hours.

There is misuse, incorrect installation, or lack of maintenance.

There are outstanding debts with the company.

There is damage caused by overload, short circuits, or poor electrical installation.

WARRANTY EXCLUSIONS

It does not cover:

Natural wear and tear

Aggressive environments (humidity, salt air, dust, corrosion)

Bumps or accidents

Damage to third parties

Force majeure or unforeseen events

START-UP AND TRAINING

Includes:

Basic installation

Calibration

Customer staff training

It does not include: civil works, electrical adaptations, physical grounding, or additional structures.

FOR SHIPPING AND DELIVERIES #2

By default, delivery is made to:

Av. Argentina 449, Int. 1 and 2, Cercado de Lima

For EXW (ex-works) sales, the customer assumes:

Transport

Sure

Risks from the warehouse exit

9. Returns and exchanges

No returns or exchanges are accepted once the product has been delivered, except in the case of a proven defect.

LIMITACIÓN DE RESPONSABILIDAD

INCORPORA GROUP SAC is not responsible for:

Deficient electrical installations

Lack of maintenance

Damage resulting from improper use

Loss of production or lost profits

CONFIDENTIALITY

All technical, commercial, or strategic information shared between the company and the client will be treated confidentially. If the client does not wish for their information to be shared, they have the right to file a complaint through the Contact Us page.

ENTREGAS INTERNACIONALES

In international transactions, current Incoterms apply.

Taxes, insurance, nationalization and procedures are assumed by the client, unless otherwise agreed.

PERSONAL DATA PROTECTION

Customer information will be processed in accordance with Law No. 29733.

By using our services, the customer authorizes the use of their data for commercial, operational and after-sales support.

INTELLECTUAL PROPERTY

The manuals, catalogs, trademarks, texts, images and technical documentation are the property of INCORPORA GROUP SAC and may not be reproduced without authorization.

FORCE MAJEURE

We will not be responsible for delays resulting from natural disasters, pandemics, power outages, strikes, government restrictions, or other events beyond our control.

JURISDICTION

These Terms and Conditions are governed by the laws of Peru.

Any dispute will be resolved in the courts of Cercado de Lima.

INNCORPORA.COM ACCOUNTS

In order to optimize the marketing of our products and preserve their exclusivity, we ask our clients to register at inncorpora.com.

Users without an active registration will only be able to access a preview of the site, without the search function enabled on the home page, thus avoiding restrictions on access to the catalog.

The web accounts on this site are exclusive and registration offers additional benefits.

INNCORPORA GROUP does not have access to, nor can it view or modify, the following user information:

Passwords
Account preferences
Personal data, except for those provided voluntarily during registration

INNCORPORA GROUP uses an ERP system that only allows real-time activity viewing within the website. This means the system can identify if the user:

It has been registered
You have logged in
You have sent a quote
You have submitted a message, claim, or complaint.

This information is visible only while the user is interacting within the website.

We are committed to protecting our customers' privacy through an end-to-end security and confidentiality system.

THE USE OF OUR AI

To make things easier for our customers, we've launched our new AI model designed to help you find machines and answer your questions. However, we've put limitations on it, so our AI won't respond to the following:

-Questions not related to Inncorpora

-Answer free-form questions

-Suggest websites or other stores

-Answer everyday questions such as homework

With this, we aim for our AI to focus exclusively on us as such; it should be noted that our AI is not perfect, so it may have certain errors when responding.

COMPLAINTS BOOK

Our physical Complaints Book is available at: